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Most frequent questions and answers

It is possible that you may have unknowingly used an energy broker to obtain your energy contract. If this is the case, you may be eligible for compensation due to your energy broker adding undisclosed commissions.

Once you have filled out the application, someone from our membership team will be in contact to ask for more information about your claim. They will also ask you for any other documents needed to get a claim value, but once you have submitted the correct documents, we will get back to you in 1 business day with a claim value. If your claim meets the requirements, then it will be passed onto our partners who will start collecting more evidence to build a claim against your energy supplier.

You will need contract(s) and a bill/invoice from each contract you wish to claim against. Once we get your claim value back, we will then need proof of identification for a director of your company and proof of the directors personal address.

Unfortunately not, as a driving license does not have a date. However, you may use alternatives such as utility bills, credit card statements, lease agreements etc which are within the last 3 months.

Once we verify your documents, it will only take up to one business day to receive a claim value.

You may contact your energy supplier and request a copy of the recorded phone call in which your energy contract was discussed. Energy suppliers are required by law to record all calls and retain them for a minimum of 6 years and you may request a copy of the recording as evidence of the agreement. 

If you have the terms and conditions of your contract, or any correspondence with the energy supplier or broker on hand then please submit them with the rest of your documentation. However, if this is not to hand then don’t worry as it is not required at this stage of your claim.

Energy brokers can take various forms, including energy consultantsthird party intermediaries (TPIs), and price comparison websites. According to Ofgem, energy brokers are defined as “organizations or individuals that provide advice related to energy and assist with energy procurement and management.” 

Energy brokers may recommend longer-term contracts in order to receive higher commissions. These commissions may not always be disclosed to the customer and recommending a contract that may not be the most suitable for the customer’s needs could be seen as a breach of fiduciary duty. However, because of this fact it also means that the longer the length of a contract, the higher the opportunity for a claim.


Yes, it doesn’t matter how many quotations you have received, undisclosed commissions are likely to have been applied to the contract.

An initial red flag is your energy broker failed to issue you a full written disclosure of how much they earned from your contract.

Yes, regardless of if your broker saved your money there can still be undisclosed commissions that you may be eligible to receive compensation for.

The compensation varies depending on the specifics of your claim. You will be informed by our partners how much money you can claim and the exact mis-selling that went on.

The majority of business energy claims do not go to court and are instead settled through compensation. However, this is not always the case. If your claim does go to court, your legal service will be there to support you.

TPI is the acronym for ‘Third Party Intermediary’ – An example of this would be an energy broker or an energy consultant

You are at no risk of losing your supply of electricity and claiming will never affect your contract in a way that would put you in a disadvantageous position. However it is possible that contracts MAY be revised to put you in a more advantageous position instead such as paying lower electricity costs. 

The first thing you can do to check, is to look through old emails or messages to see if you can locate any communication with an energy broker. If this fails and you are unable to find any evidence, you can call your energy provider and ask them if you have gone through an energy broker or not.

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Pease fill out the form below, and we will be in touch shortly about your apprenticeship application.

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Where will the apprentice(s) be based? *

I have a physical office where the apprentice will be based and has access to support from existing staff. This includes if you work in the field but have an office.

Apprentices working remotely means that they will be working from home for the entirety of their apprenticeship.

Please enter the address where the apprentice will be based. (registered address if remote)

Street Address *
Postcode *

Please select an apprenticeship category of interest (you can make multiple selections)*

Customer service roles such as, business admin, customer retail, sales representative etc.
Supporting and engaging with different parts of the organisation and interact with internal or external customers.
Dealing with customer queries, purchases and complaints.
Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.
Construction industry roles such as, carpentry and joinery, plumbing and domestic heating etc
Using timber products to create and install building components.
Fitting and servicing domestic water, heating and drainage systems.
Installing and servicing a range of domestic and commercial equipment.
Make and repair upholstered furniture.
Hair & Beauty industry roles, such as nail technician, hair professional, beauty therapist etc.
Working as a barber or hairdresser to provide hair cutting, styling and grooming services for men and women.
Completing beauty treatments as a key part of a beauty business.
Selling beauty products and helping customers choose which ones to buy.
Completing nail services on a one-to-one basis with individual customers/clients within commercial timings.
Hospitality & Service roles such as, hospitality supervisor/mananger, chefs, bakers, etc
Working across a variety of organisations focusing on ensuring excellent customer experience.
Preparing food and carrying out basic cooking tasks in every section of a kitchen under the supervision of a senior chef.
Running a specific section of a professional kitchen, for example, sauces, pastries or fish.
Carrying out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.
Web, Marketing & Data roles such as, digital marketer, marketing executive etc
Use online and social media platforms to design, build and implement campaigns and drive customer sales.
Creating content for a wide range of media, including digital, social media, broadcast and print.
Helping to shape, support and deliver marketing plans, working in conjunction with the Marketing Manager.
Develop, implement and maintain complete IT solutions such as networks, operating systems and applications.
Engineering & Mechanical industry roles such as, Electrical & mechanical engineers, vehicle repair etc
Carrying out a range of engineering operations.
Providing technical support to engineers and other construction professionals.
Removing and refitting damaged mechanical and electrical components on a car before and after body repair work has been carried out.
Carrying out a range of services and repairs to cars, car derived vans and light goods vehicles.
Team Leaders & Management roles such as, Project management, Team Supervisor, Senior Leader etc
Leading the care service and managing teams of carers to look after adults with care needs.
Managing teams and projects to meet a private, public or voluntary organisation's goals.
Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.
Responsible for the marketing activities and strategy of their organisation.
If you can't find the right category for your business, please select this. There will be a following question on the next page to describe your sector and requirements.
Please describe the course you are looking for. *
How many apprentices are you interested in taking on? *

We have a person in mind who is not yet with our company but we could take them on.

Yes, we have a current member of staff who could benefit from being higher-skilled.

Please describe their relevant training experience.

IMPORTANT! You must click the button below to submit your Kickstart Apprenticeship Application